Privacy policy
ARTICLE 1: PREAMBLE
Citynove attaches great importance to the protection of your personal data and respect for your privacy. The purpose of this policy is to inform you of our practices regarding the collection, processing and sharing of the data you provide to us on the website. Citynove is the Citynove company of the GALERIES LAFAYETTE Group, whose registered office is located at 27 rue de la Chaussée d’Antin – 75009 Paris. This privacy policy is supplemented by legal notices and general terms of use, which you can consult by clicking on the links.
PREAMBLE
We consider your personal data to be confidential information, which we treat with particular care. Personal data includes any data that enables us to identify you directly or indirectly, in particular your name, gender, age, postal address, telephone number, e-mail address, IP address, as well as any other data communicated directly by you, in particular on our website or generated by your browsing.In accordance with legal and regulatory obligations, we collect, use, share and store this information under reinforced security conditions and for limited periods of time, proportional to the purposes for which you have communicated it to us.
1. DATA COLLECTION
You trust us to handle your data and we want to be transparent about how we collect it.We collect the data you provide when you use our online services, in particular when you:
– Browse and consult our site
– Participate in a game or competition
– Fill in an information capture form, such as a questionnaire or survey. Under no circumstances do we automatically collect visitors’ e-mail addresses unless they provide it to us voluntarily. In the event that certain sections are aimed specifically at children under the age of 15 and offer them the opportunity to provide us with personal data (e.g. registration for a game or competition), we ask them to obtain their parents’ prior consent.In addition, certain information requested in the forms is mandatory and is indicated by an asterisk. Their collection is essential to the processing of your request. Consequently, we will not be able to process your request unless you provide this information. 2. NATURE OF DATA AND PURPOSE OF DATA PROCESSING
The data controller is Citynove, whose registered office is located at 27 rue de la Chaussée d’Antin – 75009 PARIS.The information collected about you enables us to get to know you better so that we can send you targeted offers and thus improve and personalize our services.We use your personal data in accordance with the purposes for which you have provided it to us, which are based on one or more of the following legal grounds:
– Your consent
– Our legitimate interests
– A legal, regulatory, judicial or administrative obligation. The table below sets out the data we may collect, the ways in which we use it, as well as the intended purpose and legitimate interests.
Personal data
Goals
Legal basis
Civil status /Last name / First name
– To improve our services and your customer experience
– To personalize our communications
– To participate in a contest
– To carry out statistical analyses
– Fulfill a contract
– Legitimate interest, improve our services
E-mail address
– To improve our services and your customer experience
– To personalize our communications
– To participate in a contest
– To carry out statistical analyses
– To identify you
– To contact you
– To inform you
– To invite you to events
– To send you commercial solicitations if you have consented.
– Fulfill a contract
– Legitimate interest, improve our services
– Consent
Opt in via checkbox or Optin social networks
– To send you commercial solicitations if you have consented
– To communicate with you via instant messaging
– Consent
Mobile and/or landline telephone number
– To identify you
– To contact you, inform you
– To improve your customer experience
– To send you commercial solicitations if you have given your consent
– Fulfill a contract
– Legitimate interest, improve our services
– Consent
Contact history
– Monitor customer relations and speed up processing time.
– Improve our services and your customer experience
– Analysis to combat fraud
– Fulfill a contract
– Legitimate interest, improve our services
Connection data
– Follow the relationship
– Fulfill a contract
– Legitimate interest, improve our services
3. TRANSMISSION OF PERSONAL DATA TO THIRD PARTIES
Your personal data, collected through our websites, may be transmitted to third parties within the limits provided for by the provisions in force and in accordance with this policy. Third parties are all companies other than CITYNOVE. These third parties are: 3.1 SUBCONTRACTORS
Your personal data may be passed on to external service providers who process it on our behalf, in accordance with our instructions, in particular:
– for advertising purposes
– for IT system security
– for statistical and survey purposes
– to Citynove management
– to entities fighting fraud
– to providers of technological, logistical, transport and delivery services
– to services analysing our websites for statistical purposes to improve our performance.The transmission of your data to our subcontractors is regulated in order to guarantee the security of your data. 3.2 STATE AUTHORITIES
In order to comply with legal, regulatory, judicial or administrative obligations or to respond to requests from administrative and judicial authorities, we may be required to communicate your data to these authorities whenever we are legally obliged to do so.
4. TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN UNION
Your personal data is processed and hosted on servers located in the European Union; however, it may occasionally and exceptionally be transferred to a subcontractor whose servers are located in a country outside the European Union.Where applicable, we will take all necessary measures to guarantee the security of your data and compliance with legal and regulatory obligations, in particular by signing standard contractual clauses. In particular, we will ensure that your data is protected in the same way as if it were used within the European Union.
5. DURATION OF DATA RETENTION
We retain data for a maximum of 3 years after the last interaction with you, when you have expressed an interest in our products and/or services. 6. RIGHTS OF THE PERSONS CONCERNED
The use of your data is possible because you have expressly consented to it (e.g.: to send commercial solicitations), and to meet our legitimate interests or a legal obligation.
However, at any time, you have the following rights:
– Right of access (Article 15 of the RGPD)
– Right of rectification (Article 16 of the RGPD)
– Right to erasure (Article 17 of the RGPD)
– Right to limitation of processing (Article 18 of the RGPD)
– Right to portability (Article 20 of the RGPD)
– Right to object (Article 21 of the RGPD). You may make your request:
– by post to Citynove Asset Management – 27 rue de la Chaussée d’Antin, 75009 Paris
– or by e-mail to: [email protected] You may also object, on legitimate grounds, to your personal data being processed or kept in our files.In the case of commercial canvassing, you may exercise your right to object to the processing of your data without having to prove a legitimate reason. If you have given us your consent to use your data, for example to send you newsletters, you may withdraw your consent at any time.If, for any reason whatsoever, you consider that our response is not satisfactory, you can lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés), responsible for ensuring the protection of personal data on French territory, by clicking on this link.
7. COMPUTER SECURITY
7.1 General principle
We implement all appropriate technical and organizational measures to ensure the security, integrity and confidentiality of your personal data and to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.
7.2 Security vulnerability management
We have defined a procedure for the prevention, management, remediation of security breaches and notification of personal data breaches, in compliance with legal and regulatory provisions. This procedure enables us to effectively address vulnerabilities and potential breaches of personal data.We undertake to notify cases of personal data breaches as soon as possible and, if possible, no later than 72 hours after becoming aware of them, to the competent supervisory authority, i.e. the CNIL, if the breach in question is likely to pose a risk to your rights and freedoms.We also undertake to inform you, as soon as possible, if the violation is likely to give rise to a high risk for your rights and freedoms. We will also inform you of the measures taken to remedy the data breach, including measures to mitigate its consequences.
8. MODIFICATION OF PRIVACY POLICY
We may modify this policy from time to time. Should these modifications lead to a reduction in your rights, we will inform you directly using the means of contact that you have communicated to us.
9. COOKIE MANAGEMENT
9.1 What is a “cookie”?
A cookie is a file placed on your terminal (computer, mobile or tablet) when you visit a site or view an advertisement. Its purpose is to collect information about your browsing habits, in order to send you services and offers tailored to your terminal and your interests.When you visit our website for the first time, cookies are likely to be deposited, subject to the choices you have made concerning cookies.We inform you of the deposit of these cookies via the information banner that appears when you first open the web page consulted. You are then informed that by clicking on the “I AGREE” button you are giving your consent to the deposit of all cookies. If you click on the “I REFUSE” button, no cookies will be deposited, apart from the cookie recording your refusal.Your choices are not final and may be modified at any time by adjusting your cookie deposit settings.Your choice regarding the placement of cookies is retained for 6 months. Cookies deposited on the site have a maximum lifetime of thirteen months.
9.2 What information do cookies collect?
Cookies record and/or read files in order to obtain information relating to your interaction with the site, and in particular to your browsing and behavior. This information includes your IP address. In this context, subject to your agreement and/or the settings you have chosen, CITYNOVE collects and processes all or part of the following information in the context of the operations detailed below:
Analysis and performance cookies: We may use the services of partner companies in order to analyse and measure the audiences and visits to our websites, to draw up statistics and to carry out checks with the aim, in particular, of optimising our services and/or improving customer knowledge.
Google uses tracers in order to carry out statistics and audience measurements.
9.3 How do I configure cookies?
You have several options for setting your cookie preferences. However, any changes you make may affect your browsing experience and your access to certain services requiring the use of cookies. For example, you may no longer be able to benefit from certain functionalities which are nevertheless necessary for browsing certain areas of our site. This would be the case if, for technical compatibility purposes, we were unable to recognize the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.
You can configure cookies in the following ways:
– by directly configuring your browser (Internet Explorer, Chrome, Safari, Mozilla, etc.) to save or reject cookies.